Not resolved

Ordered pool parts for a multiport valve. Waited and never received parts that showed shipped.

contacted them first time and they said would call me right back and would check with UPS. Never called back so next day called again, waiting another 15 to 20 minutes, that person said no one ever checked with UPS. This is about 11 days after the order was placed. She said they would reship but they had no expedited shipping.

I waited again for another 5 days and contacted through live chat. Turns out they never shipped the first time and hadn't reshipped either. He was unhelpful in that he couldn't give me a time frame of when they would ship, just that it takes 7-10 days. this was day 16.

He couldn't figure out a way to get it shipped faster.

Cancelled order but now pool is really green. THANKS

Amazingly bad all around.

Company wrote 0 public responses to the review from Jun 30.
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