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Ordered replacement parts to rebuild by Hayward 1 HP pool pump. The seal plate received is warped and is one digit off from what fits my pump size.

This plate is for a larger pump. When placing order I looked at two impellers trying to match numbers for my pump with a online diagram. When order was sent, I somehow received both impeller. The one was correct and perfect fir, the other clear as day was way to large.

After 6 email, two telephone calls and two emails back from them promising a RGA and credit, NOTHING.

It has now been two weeks with no communications.

I had to finally go to my local pool store and pay twice the price to get the correct seal plate and put my pump back together. Now I have to buy more chemicals to get rid of the algae and get my pool water back inline since running without a pump.

Never dealt with a poor company like this, never will again and have told as many people as possible to avoid them.

Product or Service Mentioned: Pool Center Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $66.

Preferred solution: Full refund.

I liked: Ease of ordering.

I didn't like: Worst customer service ever, Customer service.

Company wrote 0 private or public responses to the review from May 21.
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