Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Ordered replacement parts to rebuild by Hayward 1 HP pool pump. The seal plate received is warped and is one digit off from what fits my pump size.

This plate is for a larger pump. When placing order I looked at two impellers trying to match numbers for my pump with a online diagram. When order was sent, I somehow received both impeller. The one was correct and perfect fir, the other clear as day was way to large.

After 6 email, two telephone calls and two emails back from them promising a RGA and credit, NOTHING.

It has now been two weeks with no communications.

I had to finally go to my local pool store and pay twice the price to get the correct seal plate and put my pump back together. Now I have to buy more chemicals to get rid of the algae and get my pool water back inline since running without a pump.

Never dealt with a poor company like this, never will again and have told as many people as possible to avoid them.

Product or Service Mentioned: Pool Center Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $66.

Preferred solution: Full refund.

I liked: Ease of ordering.

I didn't like: Worst customer service ever, Customer service.

Company wrote 0 private or public responses to the review from May 21.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like