Ordered replacement parts to rebuild by Hayward 1 HP pool pump. The seal plate received is warped and is one digit off from what fits my pump size.
This plate is for a larger pump. When placing order I looked at two impellers trying to match numbers for my pump with a online diagram. When order was sent, I somehow received both impeller. The one was correct and perfect fir, the other clear as day was way to large.
After 6 email, two telephone calls and two emails back from them promising a RGA and credit, NOTHING.
It has now been two weeks with no communications.
I had to finally go to my local pool store and pay twice the price to get the correct seal plate and put my pump back together. Now I have to buy more chemicals to get rid of the algae and get my pool water back inline since running without a pump.
Never dealt with a poor company like this, never will again and have told as many people as possible to avoid them.
Product or Service Mentioned: Pool Center Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $66.
Preferred solution: Full refund.
I liked: Ease of ordering.
I didn't like: Worst customer service ever, Customer service.