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Pool Center - Wrong order
I ordered 2 parts for my Anthony pool pump from pool center last 14 days ago and one week latter I received men sweet pants bottoms "GAP brand" from Pool Center. I contacted Pool Center and they had me take pictures of the ups label and a picture of what I received...
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Company wrote 0 private or public responses to the review from Sep 24.
I didn't like
  • Are crooks
#1364838
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Pricing on website is great, but buyer beware of the lack of service if anything goes wrong. I first ordered the wrong part and sent it back. I called a few days after it had been received to inquire about the refund to my credit card. I was informed they needed the...
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Company wrote 0 public responses to the review from Sep 13.
#1354535
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Placed an order a month ago for a hard-to-find filter grid assembly. Paid nearly $500.00 for the order. Initial communication by email was great - "Order Received" email within minutes, "Order ready to ship" email the following day,... and then silence. Nothing. They...
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Company wrote 0 private or public responses to the review from Aug 01.
Anonymous
Anonymous

You've failed to issue a single demand for action in writing and served via Certified Mail return receipt requested. I charge $145 / hr for advice , so that's all I'm giving y...

1.3
#1318372
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Ordered pool parts for a multiport valve. Waited and never received parts that showed shipped. contacted them first time and they said would call me right back and would check with UPS. Never called back so next day called again, waiting another 15 to 20 minutes, that...
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Company wrote 0 public responses to the review from Jun 30.
#1292620
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Ordered a part for my pool heater and paid for 2 day shipping. Called after a week and was given a story that because this is a drop shipment they refund my 2 day shipping and i should receive it no later than 10days. Called after 13 days and Bullshitthey have no ideas...
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Company wrote 0 public responses to the review from May 24.
#1263660
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Ordered replacement parts to rebuild by Hayward 1 HP pool pump. The seal plate received is warped and is one digit off from what fits my pump size. This plate is for a larger pump. When placing order I looked at two impellers trying to match numbers for my pump with a...
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Company wrote 0 private or public responses to the review from May 21.
2.4
I liked
  • Ease of ordering
I didn't like
  • Customer service
  • Worst customer service ever
#1261223
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Pool Center - Bad Customer Service

Ordered wrong part due to their advice. I sent a couple emails clarifying it with no response. A few phone calls until I could get through. Now they say they will not accept a return and I am out $200
Company wrote 0 private or public responses to the review from Mar 13.
1.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1209753
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I needed to return a part that was wrong it took poolcenter 11 days to get it to me and four days to tell me where to send return and that to get a full return it must be received 14 days from purchase. Well that is impossible so even with many emails back a forth they...
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Company wrote 0 public responses to the review from Aug 28, 2017.
#1093291
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I wish I had seen this site before I ordered from pool center! I ordered a leak detector kit and paid for expedited shipping. It's almost two weeks later and several emails...now they have no record of my order even though I have an order confirmation email and a chain...
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Company wrote 0 public responses to the review from Jul 09, 2016.
Anonymous
Darla

Ordered a pool shark power pack. Paid for it on a credit card and paid an additional $26.83 for expedited delivery (2-days). Still haven't recieved. Got an email today saying ...

1.0
Eminence,Kentucky
#879625
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Contact Pool Center

Mailing Address:
POOLCENTER.com
320 Industrial Dr. West
Chicago, Illinois 60185
United States
Phone:
(877) 766-5287
More
I ordered parts from the poolcenter.com on the advise one of their employees. They advised the wrong parts. When I got the order, I called my pool guy and he came over within a week. Of course, he told me that it was the wrong parts. We called the pool center and told...
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Company wrote 0 public responses to the review from May 10, 2016.
Anonymous
Patti

I happen to like this company very much. The only complaint that I have is that it's impossible to cancel some orders even within hours of ordering it but yet it won' be shipp...

1.0
I didn't like
  • No customer service
#845265
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